Job description
The National Heavy Vehicle Regulator (NHVR) is Australias regulator for all heavy vehicles.
Their vision is to have, a safe, efficient, and productive heavy vehicle industry serving the needs of Australia, with a strong commitment to customer service.
Since establishing their Contact Centre at their headquarters in the Gasworks precinct at Newstead, their Customer Satisfaction Rating has risen to an outstanding 4.9 out of 5, and they continue to maintain this exceptional standard.
They have recently been finalists in The Auscontact Queensland Awards for the Customer organisation category and have been awarded the CSIA Customer Service organisation of the Year - Government / Not-For-Profit Service Champion
Do you have what it takes to join this award-winning team of service professionals?
What the Team Say
Liam: "I love the culture of the team and how easy everyone is to work with".
Carly: "I genuinely love this industry.My role allows me to focus on the customer, making their lives a little easier, allowing them to focus on their core tasks and return home safely to their loved ones".
Dan: "I really enjoy the team collaboration, leadership support and hybrid work options".
What is on offer:
- A fantastic team environment
- 30th September commencement date
- An attractive starting salary of $70,075.51 p.a pro rata, plus super
- Generous employee benefits focused on your well being.
- Permanent roles working between 4pm - 8pm Monday to Friday and every other weekend 8am 4pm (16 hours one week, 21 hours following week)
- Rotating roster shift allowances will be applied where applicable.
- A pure service environment with a focus on quality outcomes and adding value.
- A great leadership team with a passion for their people and customers
- The opportunity to have input into the operations to maintain best practice as we grow this fantastic team.
- A comprehensive induction program and ongoing coaching.
About the role:
The position will see you proving exceptional service to all customers and stakeholders in an inbound service environment that will initially focus on phone calls and emails. You will work as part of a team dedicated to assisting customer with information. education, problem solving and proactively resolving complaints with a focus on first contact resolution wherever possible. This is a high-volume environment working with legislation, policy and procedure with a strong focus on working with your customers to assist them in delivering a vital service for all Australians.
What you will bring to the role:
- A genuine passion for exceptional customer service
- Previous experience in a high-volume customer contact role
- Exceptional communication (written and oral) and interpersonal skills
- The ability to adapt to change, with a high level of resilience.
- High levels of motivation and a commitment to your own performance with the ability to receive and provide constructive feedback.
- A great team player with the ability to build and maintain great relationships with internal and external stakeholders.
- Strong PC and system skills
This permanent position will see you working a 37-hour fortnight, across a rotating roster. You will work a weekend every other fortnight. You will only come into the office once a week on a Wednesday.
Induction training will be provided for 6 weeks in a blended environment where you will learn systems, processes and procedures.
We are actively recruiting so act now to be part of an organisation that truly values their people and their customers.
It is a condition of employment that the successful applicant undertake an Australian Federal Police Criminal History Check prior to commencement.