Job description
- Monday to Friday only
- $60,000 p.a. plus super and great benefits
- Permanent immediate start
- Work from Home hybrid (1 day pwk)
QBANK have been established since 1964. There mission has been to help improve the financial wellbeing of their Members, providing an exclusive alternative to banking. Assisting those in the community who serve and protect Queensland and their families.
The QBANK Contact Centre is located at their headquarters in North Quay, Brisbane CBD.
They are looking to engage Member Services Consultants to assist their members with their financial requirements and provide exemplary customer service supporting them to achieve their financial goals and commitments.
What is on offer:
- A fantastic team environment
- An attractive starting salary of $60,000 p.a plus super
- Generous employee benefits
- Full Time roles working between 7:45am - 4:45pm Monday to Friday
- A pure service environment with a focus on quality outcomes and adding value
- A great leadership team with a passion for their people and customers
- Full induction and ongoing coaching.
About the role:
The position will see you providing exceptional service to all members in an inbound service environment. This is a high-volume call management working with members to assist them in financial planning and daily banking.
What you will bring to the role:
- A genuine passion for exceptional customer service
- Customer contact experience is desirable but not essential
- Exceptional communication (written and oral) and interpersonal skills
- Emotional intelligence
- A great team player collaborative and supportive of others
Induction training will be provided for 3 weeks where you will learn systems, processes and procedures. There will also be ongoing support and development thereafter.
We are actively recruiting so act now to be part of an organisation that truly values their people and their customers.
It is a condition of employment that the successful applicant undertake an Australian Federal Police Criminal History Check prior to commencement.
For more opportunities, visit www.tacticall.com.au or follow us on Facebook or Linked In.