Customer Operations Officer

• North Rockhampton
• Fixed Term Contract - 2 years (strong view to become permanent)
• 23rd September 2024 Starting Salary
• $93,092 start
• WFH Hybrid opportunities

Are you are looking for a rewarding customer service career within a reputable government owned corporation? Energy Queensland are offering challenging and rewarding customer service roles in a collaborative and diverse Contact Centre.

You'll join our award-winning team dedicated to prioritising mental health and creating a safe work environment.

As a Customer Operations Officer you will deliver quality customer service to customers and stakeholders across Queensland. This role will expand your knowledge of EQL distribution business and connect you with diverse stakeholders.
 
Your daily activities will be managing a variety of basic and complex customer enquiries in our Contact Centre over the phone and via other multi-channel communication methods of chat and email. Delivering an efficient and quality customer service is critical to the role, as well as ensuring performance targets are achieved.
 
We are actively seeking top talent to work in a challenging and rewarding customer service space with opportunities for training, growth and progression within the contact centre.
 

To be a part of their team, you’ll need:

• Strong problem solving skills and resilience
• High attention to detail
• Excellent communication skills
• Must have experience in a Contact Centre
• Positive approach to a constantly changing environment 
• Strong attention to detail and the ability to plan and organise your work to meet goals and service level expectations
• Capability to use multiple systems and processes as part of your day-to-day role
• Initiative, drive and commitment to delivering the very best service every day
• Genuine Solutions focused 
• High levels of accountability and resilience
• Above all an exceptional customer focus and strong interpersonal and negotiation skills are essential
• A strong understanding of the importance of a safety-first philosophy when undertaking all tasks

Benefits:

• *$93,092 start plus 14.75% super with regular incremental increases in line with newly attained skills/knowledge that can reach up to $132k*
• Accruing personal and annual leave
• Genuine growth and career pathways with structured succession planning
• Ongoing development and upskilling opportunities. 
• Government Owned Corporation
• Training and development throughout employment
• Rewarding and challenging customer service  
• The Contact Centre is located in North Rockhampton; core business hours are 7:00am to 6:00pm Monday to Friday. You will work 40hrs per week with the flexibility required to work additional paid ‘on call’ shifts. Individual rosters will rotate within these hours. 

 

The start date is Monday 23rd September, and the positions will be a 2-year fixed term contract. We want the best and recognise the need to provide 2 weeks’ notice periods for the best of the best!


Please click the apply button and ensure you attach an up-to-date resume and complete all contact details, including your email address, for a prompt acknowledgement of your application. Reference JO-2407-5417

Applications will only be accepted through the apply link and not by email at this time. We do not require a cover letter; simply click apply and attach your up-to-date resume.

 You must be an Australian Citizen or permanent resident with unlimited working rights to apply.


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