Job description
State Government Statutory Authority
Northgate Location onsite and street parking available
Monday to Friday 9am 5pm
Temp assignment - $49.40/hr + Super
Our client is a State Government Statutory Authority that administers a portable long-service leave scheme for eligible workers in the building & construction industry, regardless of whether they work on different projects for one or more employers.
The Role:
These positions will manage inbound calls via the Contact Centre as well as assisting with the data input and updating of members' information along with the processing of submitted claims.
- Managing inbound calls in the CC - addressing enquiries and providing information
- Solving problems and resolving complaints in a high-volume inbound environment
- Reviewing data entered for accuracy and amending accordingly.
- Actioning regular backups to guarantee that data entered is secured.
- Collaborating with colleagues with requested data or information requests
- Attention to detail and accuracy essential
- Acknowledge and comply with all data integrity, department processes and policies
- Keep all information confidential
We have multiple roles available commencing on 3rd March an initial 6-week period with strong options to extend subject to business demands and performance. Potential opportunity to move to our clients payroll on contract or permanently.
What You Will Bring:
- Able to demonstrate strong administration skills, along with the ability to liaise at all levels with confidence
- You will have a keen eye for detail, along with a genuine passion for providing exemplary customer service
- Strong typing speed along with accuracy
- Highly resilient as you will be working in a fast-paced, high-volume environment
- Strong team player - highly collaborative
- The ability to work in a structured environment with a dedicated team
- The flexibility and adaptability to commence in an administrative role and the progress to a full inbound Contact Centre role based on performance and business needs (not negotiable).
What is on offer:
- A great temp role with lots of prospects (long-term opportunities)
- Attractive hourly rates that progress as your skills and role develop
- A supportive and friendly environment where you really can support people
- A fantastic office environment with plenty of local parking and the opportunity to work close to home (Northern Brisban suburbs)
- An opportunity to work from home on occasion after a qualifying period (approx. 3 months)
- The opportunity to work for a State Government Authority
- Fantastic hours, 9am-5pm, Monday to Friday only, with no weekend of shift work
Due to the nature of the role and the possibility of extension you must be a Permanent Resident or Australian Citizen - we will not be progressing applications holding a Working Holiday Visa.
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