Job description
- Inbound customer service
- Fixed-term contracts with opportunities to extend
- Commence mid to late June 2025
The Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work for everyone. They provide tenancy information and support, bond management, dispute resolution, compliance and enforcement, and education services.
We are seeking multiple Customer Experience Officers to support our Customer Experience division in providing a high level of customer service to a range of stakeholders within the Queensland rental market.
The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community. These roles will be within the Contact Centre in a high-volume service environment.
We have multiple fixed-term, full-time vacancies available, with all roles located in the Brisbane CBD.
What we offer is:
- The flexibility to work from home up to 60% of the time once approved after approximately 3 months
- Well-appointed and centrally located offices at Midtown Centre on Mary St, Brisbane CBD
- A rewarding role with long-term professional development opportunities on offer
- A highly supportive culture that values diversity and inclusion while contributing to team success
- Rosters working between 8.30am and 5.00pm, Monday to Friday
- An attractive base salary and superannuation commencing at $74,746 per annum plus 12.75% superannuation. These fixed-term roles will accrue personal and annual leave benefits
- The opportunity to accrue flex-time
- An employee health & wellbeing program that encompasses our four pillars of wellbeing - financial, mental, physical, and social
What you bring to the role:
- A genuine passion for providing exceptional customer service in every interaction
- The ability to work with a range of customer queries and provide impartial information in line with polices and legislation
- High levels of reliability and accountability while working in a structured high-volume environment.
- The ability to apply work practices and processes with an exceptional attention to detail and commitment to quality outcomes
- Strong interpersonal skills with the ability to apply empathy and tact in sometimes sensitive situations and maintain resilience
- Excellent active listening skills to effectively identify and respond to customer needs and to identify solutions in line with legislation and policy as required
- Personal drive and motivation with a commitment to receiving and providing constructive feedback to achieve results through a commitment to personal development and continuous learning
- Highly developed written and verbal communication skills
- Experience working in a high-volume contact centre environment will be highly regarded
Please note: Due to training and learning consolidation, leave within the first -3-4 months of employment is very limited, including across the June/July school holidays.
If this role sounds like an opportunity that matches your skills, experience and future career plan, we want to hear from you.
Pre-employment checks, including an Australian Criminal History check, will be undertaken on applicants prior to any offers of employment.
Applications close on Wednesday, 7 May 2025.
Click the apply link and attach your up-to-date resume. We do not require you to submit a cover letter or criteria for these roles. Please ensure your resume reflects the skills and experience listed in the advertisement.
For more exciting opportunities, visit www.tacticall.com.au or follow us on Facebook or LinkedIn.