Job description
Inbound Customer Service
Fixed-term contracts with opportunities to extend
Commence 28 October 2024
The Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work for everyone. They provide tenancy information and support, bond management, dispute resolution, compliance and enforcement, and education services.
We are seeking multiple Customer Experience Officers to support their Customer Experience division in providing a high level of customer service to a range of stakeholders within the Queensland rental market.
The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community. These roles will be within the Contact Centre in a high-volume service environment.
We have multiple fixed-term, full-time vacancies available, with all roles located in the Brisbane CBD.
What you bring to the role:
- Demonstrated commitment to providing exceptional customer service
- A basic understanding of legislation (how to search the Act and the ability to understand content)
- The ability to understand complex customer queries and navigate customer expectations in line with polices and legislation
- Strong touch-typing ability and data entry skills with a high degree of accuracy and speed
- Proficient skills in various systems, databases and the Microsoft Office suite of applications coupled with the aptitude to learn new systems
- Willingness to follow direction and work within frameworks provided
- Strong interpersonal and time management skills
- Demonstrated ability in using empathetic and active listening skills to effectively identify and respond to customer needs
- Commitment to personal development and continuous learning
- Highly developed written and verbal communication skills
- Experience working in a high-volume contact centre environment will be highly regarded
What we offer is:
- The flexibility to work from home up to 60% of the time once approved
- Well-appointed and centrally located offices at Midtown Centre on Mary St, Brisbane CBD
- A rewarding role with professional development opportunities on offer
- A highly supportive culture that values diversity and inclusion while contributing to team success
- Rosters working between 8.15am and 5.15pm, Monday to Friday
- An attractive base salary and superannuation. These fixed-term roles will accrue personal and annual leave benefits
- An employee Health & Wellbeing program that encompasses our four pillars of wellbeing financial, mental, physical, and social
If this challenging and highly rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we want to hear from you.
To apply, please click the following link that will take you to the Smart Jobs website.
Please download the position description and review all application instructions.
https://smartjobs.qld.gov.au/jobs/QLD-RTA53-244
A three (3) month probationary period will apply for any applicant who is not a current public sector employee.
Pre-employment checks, including a Federal Police Check, will be undertaken on applicants prior to any offers of employment.