Job description
- Data-Entry, Admin and Customer Service
- Commence 25 November 2024
- Full time for 6 months with attractive $48.90 p/h + Super
The Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work for everyone. They provide tenancy information and support, bond management, dispute resolution, compliance and enforcement, and education services.
We are seeking multiple Customer Experience Officers to process incoming correspondence and forms relating to the Residential Tenancies Authority (RTA) in a multi-channel environment. This position also involves the assessment of client requests and inputting data into the Customer relationship management (CRM) system in an accurate and timely manner.
We are a cross-skilled team, and the role at times may require direct contact with our customers, so customer service experience is also desirable. The role of Customer Experience Officer is located across a range of teams within the Customer Experience Division, this position will specifically sit within the Bond Management team.
The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community. These roles will be within the Contact Centre in a high-volume service environment.
We have multiple positions available, please note these positions are in a temporary capacity for a 6 month assignment.
What you bring to the role:
- Very High attention to detail
- Strong data-entry and administration skills
- Professional customer service skills
- Proficient skills in various systems, databases and the Microsoft Office suite of
- applications coupled with the aptitude to learn new systems
- Willingness to follow direction and work within frameworks provided
- Strong interpersonal and time management skills
- Demonstrated ability in using empathetic and active listening skills to effectively identify and respond to customer needs
What we offer is:
- $48.90/hr + Super
- Well-appointed and centrally located offices at Midtown Centre on Mary St, Brisbane CBD
- A highly supportive culture that values diversity and inclusion while contributing to team success
- Rosters working between 8.15am and 5.15pm, Monday to Friday
If this challenging and highly rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we want to hear from you.
How to Apply:
Interviews commence this week. Click the apply button and ensure you attach an up to date resume.