Customer Service Officers (Contact Centre)

• Brisbane City Fringe
• Fixed Term Contract - 2 years with strong view to become permanent
• 3rd June 2024 start - Can accommodate 3 weeks notice 
• WFH Hybrid opportunities
• $83,911 p.a. starting salary plus 12.75% 

Are you are looking for a rewarding customer service career within a reputable government owned corporation? Energy Queensland is offering rewarding customer service roles with genuine training and growth opportunities. Their Contact Centre is made up of a variety of teams, including direct customer contact roles as well as support functions.

You'll join our award-winning team dedicated to prioritising mental health and creating a safe work environment.

As a Customer Operations Officer you will deliver quality customer service to customers and stakeholders across Queensland. This role will expand your knowledge of EQL distribution business and connect you with diverse stakeholders.

Your daily activities will include responding to customer enquiries via multi-channel communication methods, scheduling and coordinating market service orders in preparation for dispatching to the field.  

We are actively seeking top talent to work in a challenging and rewarding customer service space with opportunities for training, growth, and progression.


To be a part of their team, you’ll need:

• The ability to develop and maintain professional customer relationships and effectively manage customer conflict to achieve quality outcomes.  
• You have experience working with sensitive information and hold yourself accountable in maintaining confidential information in a discreet and professional manner.
• You thrive working in a fast-paced environment and you’re well known for your ability to manage and prioritise multiple requests effectively and consistently.
• Additionally, you hold a Certificate IV in Customer Contact, Business, Management, or you have demonstrated experience working in a fast-paced environment handling multi-channel communication platforms.
• You are available for ad hoc overtime and have the ability to participate on a standby roster to support business continuity, including during storm season and large-scale disasters.
• Most importantly, you will strongly align with our values:  We’re Safe – We Belong – We Grow - We Deliver. 

Benefits: 

• $83,911 p.a. start plus 12.75% super 
• Accruing personal and annual leave
• Genuine growth and career pathways with structured succession planning
• Career progression opportunities in a Government Owned Corporation
• Training and development throughout employment
• Rewarding and challenging customer service in a diverse and inclusive environment 
• *Newly attained skills/knowledge will be met with incremental salary increases that can reach up to $121k*

The Contact Centre is located in Brisbane; core business hours are 7:00am to 6:00pm Monday to Friday. You will work 40hrs per week with the flexibility required to work additional paid ‘on call’ shifts. Individual rosters will rotate within these hours.  

The start date is Monday 3rd June, and the positions will be a 2-year fixed term contract. 

We want the best and recognise the need to provide 3 weeks’ notice periods for the best of the best!

Please click the apply button and ensure you attach an up-to-date resume and complete all contact details, including your email address, for a prompt acknowledgement of your application. Reference JO-2404-5339

Applications will only be accepted through the apply link and not by email at this time. We do not require a cover letter; simply click apply and attach your up-to-date resume.

You must be an Australian Citizen or permanent resident with unlimited working rights to apply.